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Why is my profit displayed as "pending" and when will I receive payment?

Last Updated: Jan 31, 2013 11:33AM PST
IMPORTANT: Please note that this article only applies to orders placed before October 19, 2012. Payments for orders after that date are processed immediately.

Why is profit still "pending" even though the product has shipped?

In your Fotomoto Dashboard under Orders > Accounting, your total profit may not match your payable balance.
This is because some of your funds are still pending as can be seen in the screen shot below:

screenshot of the profit pending notice in the Fotomoto Dashboard

This is because your customers have a 30-day full money back guarantee. If no such refund is requested within 30 days of the order being shipped then the funds are released to you.

Learn how to request your Payable Balance here.

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