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FAQ - Pre-Signup

Last Updated: Jan 10, 2019 12:28PM PST

What do I need before I can use Fotomoto?
First you need to have a website where you want to sell your images. Fotomoto works with sites in this list. You'll also need to create a Fotomoto account - you can sign up here. A Stripe or PayPal is required, and you'll need to add a credit card to your Dashboard or have a PayPal account to use Fotomoto's automatic order fulfillment. To purchase images using Fotomoto, buyers only need a JavaScript-enabled browser; we support all modern web browsers.

How do I get paid?
You set your own selling prices, and get paid immediately when an order comes in. For all the details please see How can I get paid for the products I sell using Fotomoto?

Can I use Fotomoto on my website? Where do I start?
First check our How page to see if Fotomoto works with the system you use to build your website, then click on the appropriate link to find instructions on how to install Fotomoto. You will also need to have a Fotomoto account.

How much do the prints cost?
At the request of our photographers, we do not publish the costs of our prints. You can check current pricing by following the instructions in this article.

Can I sell to customers outside the U.S.?
Yes! Fotomoto accepts credit card payments via PayPal and Stripe. Fotomoto-fulfilled orders are produced in California and shipped via UPS, USPS or FedEx to anywhere those services deliver, and we do offer discounted shipping to Europe. Please note that any international shipping rates will apply.

What are your shipping rates?
To see our shipping rates you'll need to log in to a Fotomoto account, click the Settings tab, then click Shipping Costs. Sellers can adjust their own shipping rates for self-fulfilled orders.

Can I customize Fotomoto to match my website?
Yes! Please read our article on Customizing Fotomoto to match your website.

Are there any additional fees for using your service?
Please see the Subscription Plan Comparison Chart. For orders fulfilled automatically by Fotomoto there is a $.99 fee charged for orders under $10, as well as a $1.49 fee on card orders under 10 items. Note a maximum of one of these fees will be charged on an order.

How can I get sample prints to check the quality?
When Fotomoto is installed on your site you can order test prints at cost from Fotomoto's printing partners. Many of the products come from Bay Photo, and you can order prints directly on the Order page of The other option is to buy prints from another seller who is using Fotomoto.

Do you host my website?
No. Fotomoto is designed to help you sell images on your existing website. Please see our article here for an overview of how Fotomoto gets the images from your site. If you're looking for a hosted service that works with Fotomoto, please check out the list of applications that Fotomoto works with.

How long does it take Fotomoto's print partners to fulfill orders?
Once you have uploaded any print files needed to fulfill an order, the prints are created and shipped in 7 business days or less; Premium prints generally ship in 2-3 business days, canvas, MetalPrints, Framed and Fine Art prints generally ship in 3-4 business days. After that, delivery to the customer depends on which method of shipping they selected. Note that we may be shipping from multiple print labs, so customers may receive their orders in separate deliveries.

Can Fotomoto be used to sell art instead of photographs?
Absolutely! Fotomoto can be used to sell prints of your artwork via image files on your website - this can be vector or other graphic art which can be printed on any paper we offer.

Can my customers use currencies other than U.S. Dollars?
If you use a PayPal account with Fotomoto, absolutely - you can set which currency you would like to sell with. We support the U.S. Dollar, Canadian Dollar, Euro, British Pound and the Australian Dollar.

What products do you offer?
Fotomoto's print partners offer several types of prints including traditional C-prints, canvas prints, Metal prints, fine art prints on several different papers, and greeting cards. You can also sell downloads for personal or commercial use.

Can I offer coupons or gift certificates to my customers?
You can create several types of coupons on the Coupons page of the Fotomoto Dashboard. For more information, please see Promote your work using Coupons.

Can I use Fotomoto on more than one website?
Yes! You can sell images on an unlimited number of websites using a single Fotomoto account with our Pro Plus subscription plan.

How do I log in to my Fotomoto account?
Go to and use the Log In button at the top right, or go directly to

Which labs do you use to create prints?
We have hand-selected several partner labs to offer very high quality prints to your customers. You can also choose to have your prints fulfilled via your lab of choice.

Can I use Fotomoto to sell prints that I make myself?
Yes! Please see our Print Fulfillment Options article for more information.

Can I sell signed prints using Fotomoto?
Yes - you can choose to fulfill your own prints and sign them before shipping them.

Is Fotomoto associated with the Fotomoto virus?
Uh, no. We're too busy to make viruses.

How much am I charged by Fotomoto when I make a sale on my site?
Please see "How can I get paid for the products I sell using Fotomoto?"

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