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"We cannot determine the pricing for this image at this time" message

Last Updated: Mar 13, 2012 12:36PM PDT

If you see "We cannot determine the pricing for this image at this time" in the Widget when trying to purchase an image, one of three things is happening:

 

  1. The aspect ratio of the photo is incompatible with the offered print sizes/options. For example, if you are offering photos at an aspect ratio greater than 2:1, our system considers these to be "panoramic" and you'd have to enable Panoramic print sizes to sell the image, otherwise our system will return the message "This photo is currently not available for sale". To fix this, just go to the Images page in your Dashboard, select the Collection that contains your image, and either enable the appropriate print sizes or change your Size Options to better-suit your needs.
  2. The product or photo has been disabled. Please check that the product is enabled in the appropriate Collection on the Images page of the Dashboard.
  3. The source photo can not be accessed by the Fotomoto servers - either the image was removed from the source website, or it has otherwise been made inaccessible. If you have password protected your image directories, please allow access to requests from 'fotomoto.com'.


If you should see the "We cannot determine the pricing for this image at this time" message and none of the above conditions are true, please contact Fotomoto support and specify the URL for the page and image in question.

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