FAQ - Using Fotomoto

Can I customize Fotomoto to match my website?
Yes! Please read our article Customize Fotomoto to match your site .

How, when and how much do I get paid for the products I sell via Fotomoto?
When a customer makes a purchase from your site, we immediately transfer the payable balance to your Stripe or PayPal payment account. For a complete explanation, please read How can I get paid for the products I sell using Fotomoto?

How can I test the quality of your prints?
Once Fotomoto is installed on your site, we recommend that you order test prints and products at cost so you can check the quality before offering products to your customers. You can order prints for anything other than Wall Peels directly on the Order page of bayphoto.com.

I signed up for a Fotomoto account but didn't get my registration email...what do I do?
First please check to see if the email from us ended up in your SPAM folder. Our email provider is very reliable, so if the message is not in SPAM, it's most likely that you mis-typed your email address when you registered. Just contact Fotomoto Support and we'll be glad to help!

Can I use Fotomoto to sell prints that I make myself or at another lab?
Yes! If you choose "Manual" order fulfillment, you will have the option of whether or not we fulfill the order. Please find more information in our Print fulfillment options article.

How do you make prints from images on my site?
No! Images on a website are usually lower resolution than what's needed to make a print, so we designed Fotomoto to allow you to sell prints based on the images from your site. When a customer places an order, then we need you to provide us with the high resolution file(s). Here's a "must-read" article about How Fotomoto works on your site.

How do I upload images to Fotomoto?
Well, you don't! Fotomoto is different than other web services that you might be familiar with - it "just works" with the existing images on your website. We only need you to upload the high resolution images when someone places an order. Please give this article a quick read: How Fotomoto works on your site - no upload needed until a customer orders.

I've lost my Fotomoto account password...what do I do?
Please reset your password - just go to https://my.fotomoto.com/, click the "Forgot Password?" link and follow the instructions.

I have set my print sizes, but they're not showing up correctly in the Fotomoto Widget
It's most likely that you have set up printing options that are not appropriate for the aspect ratio of your photo. If Fotomoto says it can't determine the price for your image, please see our Print size options article to make sure you've chosen the best option, and if you have any questions just contact Fotomoto Support!

Can I bulk upload images to my website?
Fotomoto doesn't actually host your website, so bulk uploading is something that your website would need to handle.

What type of files do you need to fulfill print orders?
You can find complete specs on optimal print files in our Preparing print-ready files for order uploads article.

Does Fotomoto support languages other than English?
We realize that multiple language support is very important for our international users, but we don't support multiple languages at this time.

Do you offer printing services in my country?
Fotomoto can fulfill prints for you via our partner print labs in California (with discounted shipping to Europe), otherwise you can fulfill your own prints from any lab in any country! Please see our Print fulfillment options article for more info.

What if I'm not around to upload my photos when an order is placed?
Based on our user agreement, artists should upload their images within two business days of receiving an order. If you travel or don't carry your high resolution files with you, we offer Auto Pickup, which will go and grab the files needed from your online storage. If you receive an order and can't fulfill it right away, contact Fotomoto Support and we will be happy to coordinate arrangements with you and the customer.

How can my customers redeem the coupons that I give them?
The Fotomoto shopping cart shows a "Redeem" button where your customers can enter their discount code. If you want to provide them with instructions on how to redeem their coupon, feel free to send them a link to How to use Coupons article.

How long does it take to deliver a customer's order if Fotomoto does the fulfillment?
Once you have uploaded any print files needed to fulfill an order, the prints are created and shipped in 7 business days or less; Premium prints generally ship in 2-3 business days, canvas prints, MetalPrints, Framed and Fine Art prints generally ship in 3-4 business days. After that delivery to the customer depends on which method of shipping they selected. Note that we may be shipping from multiple print labs, so customers may receive their orders in separate deliveries.

How do I remove Fotomoto from my website?
Simply remove the Fotomoto Script from your website, or if you're using WordPress, disable the Fotomoto plugin.

How do I remove my images from Fotomoto?
Please see How to remove images from your Dashboard.

Do you offer an API?
We do! You can read more about the API in Getting Started with the Fotomoto API.

I can't complete my order because Fotomoto says "Resolution too low" next to my image
Please provide a higher-resolution image. If this is not possible, you have the option to continue printing the image as-provided, or if you prefer to cancel please contact Fotomoto Support.

What platform do you recommend that I use to create my photo website?
Please find our recommendations on the How page.

Are there any additional charges when using Fotomoto?
There is one - we have a .99 cent surcharge for any purchase under $10, but there is no fee for orders above $10.

How will I know when someone places an order on my site via Fotomoto?
You will be notified by email whenever someone places an order from your website. You will also see messages about this when you log in to your Dashboard.