This article is for sellers who are having trouble providing Fotomoto with the print version of their image as needed to fulfill a print order
Background
When Fotomoto receives a print order, our system checks to see if you have provided the appropriate high resolution file(s) needed to fulfill the order. If there is anything you need to do, we will let you know by a) sending an email to you and b) displaying a notification in your Fotomoto Dashboard.
How to Fix Things
if you got the message: "You have just received an order via Fotomoto, but there was a problem. Either the file could not be downloaded correctly, or the file was found to be incompatible with our system."
- If your photo was supposed to be available to Auto Pickup, first make sure the print image exists in the location specified in your Auto Pickup profile. If you prefer to just upload the file manually, go to step 3.
- If the print image is available in the Auto Pickup location, go to your Auto Pickup page and check the settings and verify that everything works as described Using Auto Pickup to find your print files automatically.
- Upload the image manually: go to Dashboard > Orders, then click the order in question. Find the photo that needs to be uploaded under the heading Ordered Items - look for the "Not Uploaded" link and click it to find & upload the file.
If you got the message: "Resolution too low"
Please see our Preparing print-ready files for order uploads article.
If you see a red "Photo's aspect ratio and original's aspect ratio differ" warning
This means that you'll need to re-upload a different high resolution image with the correct aspect ratio. Please see Resolving an aspect ratio mismatch warning in your Fotomoto Dashboard.
If you are still having issues, please contact Fotomoto Support.